Terms of Use

End-User License Agreement (EULA) · Last updated: September 26, 2026

These Terms of Use (“Terms”) are the end-user license agreement between you and CacheLayer for access to and use of CacheLayer, including the websites at cachelayer.org and www.cachelayer.org, the API at api.cachelayer.org, the browser console, plugins, SDKs, and all related services (collectively, the “Service”).

By creating an account, connecting a third-party system, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

CacheLayer helps you measure and value AI agent outcomes, attribute spend and return, and optionally reduce redundant work. The Service may ingest agent telemetry and, when you authorize it, connect to third-party business systems (including but not limited to QuickBooks/Intuit, Salesforce, HubSpot, Zendesk, Intercom, GitHub, Linear, Notion, Jira, Stripe, and similar platforms) to ground outcome values in your real systems of record.

The Service is under active development and is provided “as is” and “as available.” Features may change, break, or be removed. You use the Service at your own risk and are responsible for validating outputs before relying on them.

2. License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. We retain all rights in the Service, software, branding, and documentation. You may not copy, modify, reverse engineer, resell, or use the Service to build a competing product, except to the extent such restriction is prohibited by law.

3. Accounts

You must be at least 18 and able to form a binding contract.
You are responsible for activity under your account and for safeguarding credentials and API keys.
We may suspend or terminate accounts for Terms violations, non-payment, abuse, or risk to the Service.

4. Connected systems (OAuth / API)

By connecting a third-party system, you represent that you have authority to grant CacheLayer access to that workspace/tenant and data.
You must configure scopes and permissions consistent with your policies and the third party’s terms.
You authorize us to store tokens, call APIs, and receive webhooks as needed to provide measurement and valuation features.
You remain responsible for compliance with each third party’s developer terms (including Intuit Developer / QuickBooks terms when you connect QuickBooks).
You may disconnect integrations at any time; revocation in the third-party console also terminates our access.

5. Your data and responsibilities

You retain ownership of your content, agent traces, and connected-system data.
You grant us a limited license to process that data solely to operate, secure, and improve the Service as described in our Privacy Policy.
You must not transmit unlawful content or use the Service to violate any law or third-party right.
You are solely responsible for AI provider charges and for decisions you make using CacheLayer metrics.

6. Plans, billing, and limits

Paid plans, quotas, and overages are described at purchase and may change prospectively. Fees are billed via Stripe and are non-refundable except where required by law. We may throttle or stop processing when quotas are exhausted or payment fails.

7. No SLA; no reimbursement

Unless a separate written enterprise agreement says otherwise, we provide no SLA. We are not responsible for downtime, incorrect valuations, missed webhooks, third-party API outages, or provider costs you incur.

8. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTCOME VALUES, ROI FIGURES, OR INTEGRATIONS WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CACHELAYER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US IN THE THREE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

10. Indemnification

You will indemnify and hold harmless CacheLayer from claims arising out of your use of the Service, your connected-system authorizations, your data, or your violation of these Terms or third-party terms.

11. Third-party services

The Service interoperates with third parties (AI providers, Intuit/QuickBooks, CRMs, support tools, payment processors, and others). We are not responsible for their availability, accuracy, or terms. Your use of them is governed by their agreements.

12. Termination

You may stop using the Service at any time. We may suspend or terminate access with or without notice. Upon termination, your license ends and we may revoke tokens and delete data per our Privacy Policy. Sections that should survive (including license restrictions, disclaimers, liability limits, and indemnity) survive.

13. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules, except where mandatory consumer protections apply. Courts in California shall have exclusive jurisdiction, unless applicable law requires otherwise.

14. Changes

We may modify these Terms by posting an updated version with a new “Last updated” date. Continued use after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms:
etonchan79@gmail.com